It recently came to public attention that a patient who went to seek treatment in SSR Hospital allegedly benefited from the favours of a PPS to gain more rapid access to care. While this provoked an outcry from patients and members of the public alike, this is more than common for us, doctors working in public hospitals. We often come under criticism for a myriad of reasons, one of them being that we let patients in, in front of a horde of people who have been waiting for ages, following the normal procedure. While we are at the receiving end of verbal abuse, what patients fail to understand is that we are merely following orders received from above.